Train Plate

Contact:

• Email: info@katechambers.com
• Monday – Friday | 9am – 2:30 pm CST

 To place your order:

• Choose your order quantity and upgrades from the menus above. Available options are listed on each product page.
• Be sure to request any additional changes and customization you would like to make in the text box for custom details found below the quantity drop-down menu. Cards can be tailored to meet your event details and vision. This includes changing wording, colors, fonts, etc. My color and font charts are available in the INFO section of my website. 

Proofing Timeline:

• After your selections are made and purchased, you will receive you an email proof for approval within 2-5 business days. My business days and hours are Monday – Friday from 9am – 2:30pm CST.  If you have any changes you can make them during the proofing process.
• We send all proofs through email. Make sure you search your junk or spam for your proof via email from info@katechambers.com.
• Once you have approved your proof, your order will go into production.  The printer runs 2-4 business days. Then shipping takes 1-3 business days based on your location.  Please note we ship from Alabama.
• Please note printing timeline can run longer during peak holiday season. Letterpress production is 3-6 weeks and Ribbon Wrap production is 2 weeks.

Printing Timeline once proof is approved:

• standard paper 2-3 business days (Holiday 2-5 business days)
• premium paper 3-5 business days
• liners require an additional business day for assembling once printed; please note that liners are assembled by hand and handmade, so there may be imperfections.
• photo attached cards require 1-2 additional days for assembling.  The cards arrive from the printer, and the photos arrive from a separate printing company.  Once both are in then we can cut (if needed) and assemble. These are hand assembled, so sometimes the photos can move in shipment, but can easily be adjusted and re-positioned.

Double Sided Printing:

• Double-sided printing is available for free. You may add a photo or two on the back, an announcement, or any info you would like. This is customizable to your liking. 

Uploading Your Photo(s):

• Please upload your photo(s) 1MB or larger to ensure best print quality. 
• Many cards offer the option for your card's front photo to be attached to the card. Clients can mount the photos or Kate Chambers Designs can mount for you for $.65/per card. 
• You can add photos to be printed on the back of your card for no additional charge. Please upload your additional photo(s) at checkout. 

Kate Chambers Logo:

• Please note that www.katechambers.com will appear on the back on your cards. The logo is small and subtle, to not distract from your finished product. If you would like to see an example please contact us at info@katechambers.com and we will provide one. 

How many revisions are included with my purchase?

• Your purchase includes two rounds of revisions. Additional revisions are $10 each. You will receive a link to pay for the additional charge if applied. Orders will not ship until payments have been received. 

Rush Fee for Printing:

• Rush printing is available from the printer for $30. Please keep in mind this is not rush shipping and only elevates your product(s) priority with the printer. Rush orders will be shipped within 1-3 business days upon receipt the client’s email approval of their proof. Business days and hours are Monday – Friday 9am-2:30pm CST.
• For the 2024 Holiday Season, the rush shipping fee is $45 for printed cards and printed cards with 1 printed upgrade. For cards with 2 or more printed upgrades, the rush fee is $85. Printed upgrades include envelope liners, recipient addressing and return addressing. 
• Premium paper is NOT available for rush printing. Rush printing during the Holiday season can take 2-3 days or at times be unavailable. If it is unavailable, we will notify you after your purchase and you will be refunded the rush fee. All Rush printing orders must be confirmed by 10am. If received after 10am, they will go into the next business day.

 Do you accept returns?

• All of my products are semi to fully customizable. For this reason, products cannot be returned unless a mistake was made by the printer. Please be sure to review your proof very carefully for any errors in your customizable information (spell of names, times, dates etc.). However, if an error is made by the printer, please contact me promptly to let me know.

 Custom Order Information

• Please provide me with your event details and information using the Custom Order Form found on the top of my homepage, and I will be in touch.
• Please note for custom orders that contain artwork from scratch there is a $150 minimum order. The minimum order can include cards and any extras such as tags, banners, cupcake toppers, etc. 

I am engaged and looking for an entire invitation suite for my wedding. Can you help me?

• I love working with brides to create beautiful and meaningful pieces for their wedding! Right now, some of my wedding pages are still under construction. Please use the Custom Order Form found on the top of my homepage and provide me with your details and contact information; I will be in touch.

 Order Shipping & Pickup

• LOCAL PICKUP is available to residents of Dothan, Alabama and the surrounding area for certain items. Please select “LOCAL PICKUP” as your shipping option when checking out. Items will be available for pickup at the store front, AVENUE, within 1-2 weeks of ordering.
• SHIPPING takes 1-3 Business Days 
• SHIPPING is based off weight and is as follows:
  • 13 oz or less & enclosure cards via USPS first class - $5.95
  • 1-2 lbs. ship via FedEx with a base cost of $10.95
  • 3lb + ship via FedEx with a base cost of $15.95 each
• Do you ship internationally? I ship internationally via USPS. International shipping rates apply.